fk44 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how fk44 ("fk44", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of individuals ("you", "the Player", "your") who access, register with, or use the fk44 online betting and casino platform available at fk44.io.

fk44 is committed to protecting the privacy and personal data of every player. We handle your information only to the extent necessary to provide you with a safe, functional, and fair betting and gaming experience. We do not sell, rent, or trade your personal data with third parties for marketing or commercial purposes.

This Policy should be read alongside our Terms & amp; Conditions, which together form the complete agreement between you and fk44 governing your use of the platform.

2. Personal Data We Collect

fk44 collects personal data from you in the following ways: directly when you register or interact with the platform, automatically when you browse or use the platform, and from third-party service providers who assist in operating the platform.

2.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, email address, mobile number, and residential address provided when creating your fk44 account;
• Identity verification documents: Copies of government-issued photo identification (National ID card, passport, or driving licence), proof of address, and payment method verification documents submitted as part of the KYC process;
• Financial data: Payment method details including bKash wallet numbers, Nagad account numbers, Rocket numbers, Upay identifiers, and partial card numbers (Visa, Mastercard) used for deposits and withdrawals;
• Communications data: Records of messages, emails, and live chat transcripts exchanged between you and the fk44 support team;
• Preferences and settings: Responsible gambling preferences, deposit limits, session time settings, and self-exclusion requests submitted via your account settings.

2.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and time zone setting;
• Usage data: Pages visited, games played, bets placed, session duration, click patterns, and navigation paths through the fk44 platform;
• Transaction data: Deposit and withdrawal amounts, dates, times, payment methods used, and transaction reference numbers;
• Cookie and tracking data: Information collected via cookies, pixel tags, and similar technologies as described in Section 7 of this Policy.

2.3 Information From Third Parties

fk44 may receive personal data about you from trusted third-party service providers in the following contexts:

• Identity verification and KYC providers who confirm the authenticity of documents you submit;
• Payment processors including bKash, Nagad, Rocket, Upay, and card networks who confirm transaction outcomes;
• Fraud prevention and anti-money-laundering screening services that flag unusual account activity;
• Analytics providers who aggregate usage data to help fk44 improve platform performance.

3. How We Use Your Personal Data

fk44 uses the personal data we collect strictly for the following purposes:

Purpose	Data Used
Account registration and management	Name, email, mobile number, date of birth, address
Identity verification (KYC)	ID documents, proof of address, selfie verification
Processing deposits and withdrawals	Payment method details, transaction records
Delivering betting and gaming services	Account data, usage data, device data
Customer support and dispute resolution	Communications data, transaction data, account data
Fraud prevention and security monitoring	IP address, device data, transaction patterns
Responsible gambling monitoring	Usage data, betting history, self-exclusion preferences
Platform analytics and improvement	Anonymised usage data, cookie data
Legal and compliance obligations	All categories as required by applicable regulations

fk44 does not use your personal data for any purpose not listed above without first obtaining your explicit consent or being required to do so by applicable law.

4. Legal Basis for Processing

fk44 processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual necessity: Processing is required to fulfil our obligations under the fk44 Terms & Conditions — for example, operating your account, processing transactions, and delivering games;
• Legal obligation: Processing is required to comply with applicable legal requirements including anti-money-laundering obligations, KYC requirements, and fraud prevention duties;
• Legitimate interests: Processing is necessary for fk44's legitimate business interests — for example, platform security monitoring, fraud detection, and improving service quality — provided those interests are not overridden by your privacy rights;
• Consent: Where we rely on your consent for a specific processing activity (such as optional marketing communications), you have the right to withdraw that consent at any time by contacting [email protected].

5. Data Sharing and Disclosure

fk44 may share your personal data with the following categories of recipients:

5.1 Service Providers and Processors

fk44 works with carefully selected third-party service providers who process personal data on our behalf under strict contractual data protection obligations. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard network operators, solely to process your deposit and withdrawal transactions;
• KYC and identity verification providers: To verify the authenticity of documents you submit during the account verification process;
• Game studio providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe receive limited session data required to deliver their games within the fk44 platform;
• IT and hosting providers: Infrastructure partners who host the fk44 platform under secure, contractually governed arrangements;
• Fraud prevention services: Screening services that help identify suspicious activity and protect the platform from abuse.

5.2 Legal and Regulatory Disclosure

fk44 may disclose your personal data to law enforcement authorities, regulatory bodies, or other third parties where we are required to do so by applicable law, court order, or in connection with a legitimate investigation into fraud, money laundering, or other unlawful activity. In all such cases, fk44 will disclose only the minimum data required to satisfy the legal obligation.

5.3 Business Transfers

In the event that fk44 undergoes a merger, acquisition, or sale of all or a substantial part of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. fk44 will provide notice of any such transfer and the acquiring entity will be required to honour this Privacy Policy.

6. Payment Data and Financial Information

fk44 treats payment and financial data with the highest level of protection. When you make a deposit or request a withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment credentials are transmitted directly to the relevant payment processor over an encrypted connection. fk44 does not store full card numbers, bKash PINs, or mobile banking passwords on its servers at any time.

Transaction records — including deposit amounts, withdrawal amounts, dates, and method references — are retained by fk44 solely for the purpose of account management, dispute resolution, and compliance with applicable financial record-keeping requirements. These records are stored in encrypted form and access is restricted to authorised fk44 personnel on a strict need-to-know basis.

7. Cookies and Tracking Technologies

fk44 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device by a website you visit. fk44 uses the following types of cookies:

• Strictly necessary cookies: These are essential for the fk44 platform to function. They enable core features such as maintaining your logged-in session, remembering your account preferences, and ensuring secure access to your account. These cookies cannot be disabled without significantly impairing the functionality of the platform;
• Analytics cookies: These help fk44 understand how players navigate the platform — which pages are visited most frequently, where sessions begin and end, and which features are most used. The data collected is aggregated and anonymised and is used solely to improve the platform experience;
• Functional cookies: These remember your preferences such as language settings, responsible gambling limits, and display preferences to provide a more personalised experience.

You may manage cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may prevent you from accessing certain fk44 features. fk44 does not use advertising or third-party marketing cookies.

8. Data Retention

fk44 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the full duration of your fk44 account being open and active;
• Transaction and financial records: Retained for a minimum of five years following the date of the transaction, in accordance with standard financial record-keeping practices;
• KYC and identity verification documents: Retained for a minimum of five years from the date of account closure or the last transaction, whichever is later;
• Customer support communications: Retained for three years from the date of the last communication, unless the subject matter relates to an ongoing dispute or legal proceeding;
• Self-exclusion records: Retained for the full duration of the self-exclusion period plus five years, to prevent re-registration during an active exclusion.

Once the applicable retention period has elapsed and there is no longer a legal or operational basis for retaining the data, fk44 will securely delete or anonymise the relevant records.

9. Data Security

fk44 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the fk44 platform;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Strict role-based access controls ensuring that fk44 personnel can only access personal data relevant to their specific job function;
• Regular internal security audits and vulnerability assessments of platform infrastructure;
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access;
• Formal incident response procedures to detect, contain, and respond to any data security incidents promptly.

10. Your Privacy Rights

As a player on the fk44 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, contact the fk44 privacy team at [email protected] with the subject line "Privacy Rights Request".

• Right of access: You have the right to request a copy of the personal data fk44 holds about you. fk44 will respond to verified access requests within 30 days;
• Right to rectification: If any personal data fk44 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update most account details directly within your fk44 account settings;
• Right to erasure: In certain circumstances, you have the right to request that fk44 delete your personal data. This right is subject to limitations where fk44 is required to retain data by law or for legitimate operational purposes such as ongoing dispute resolution or financial record-keeping obligations;
• Right to restriction: You may request that fk44 restrict the processing of your data in specific circumstances — for example, while the accuracy of data you have contested is being verified;
• Right to data portability: Where processing is based on your consent or a contract, you have the right to receive a copy of your personal data in a structured, machine-readable format;
• Right to withdraw consent: Where fk44 processes your data based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

11. Children's Privacy

fk44 is strictly an adults-only platform. No person under the age of 21 is permitted to register an account or use fk44 services. fk44 does not knowingly collect personal data from individuals under the age of 21. If fk44 becomes aware that personal data has been collected from a player who is under 21, the account will be immediately closed and all associated data deleted in accordance with our data retention policy.

If you believe a minor has registered an fk44 account, please contact [email protected] immediately with the relevant details so that we can investigate and take appropriate action.

12. Third-Party Links and Integrations

The fk44 platform may contain references to third-party game providers including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe. While fk44 has contractual data protection agreements in place with these providers, their own privacy practices are governed by their respective privacy policies. fk44 accepts no responsibility for the privacy practices of third-party game studios beyond the contractual obligations they hold with fk44.

fk44 does not include external website links or third-party advertising networks on the platform. All links within the fk44 platform point to internal pages only.

13. Changes to This Privacy Policy

fk44 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. When a material change is made, fk44 will notify registered players via the email address associated with their account, or via a prominent notice on the fk44 platform, with a minimum of seven days' notice before the updated Policy takes effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to remain informed about how fk44 protects your personal data. Your continued use of the fk44 platform following the effective date of any revision constitutes your acceptance of the updated Policy.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way fk44 handles your personal data, please contact our privacy team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for privacy requests: "Privacy Rights Request"
• Support Hours: 24/7, Bangladesh Standard Time (UTC+6)
• Response Time: Privacy rights requests are acknowledged within 48 hours and fulfilled within 30 days.

fk44 is committed to resolving all privacy queries promptly and transparently. If you are unsatisfied with our response, you may escalate your concern to the fk44 compliance team by requesting an escalation reference in your initial support conversation.